Shopping Information
What Shipping Methods Are Available?
We currently ship using USPS.
How Long Will It Take To Get My Package?
Each new order will be shipped in the most timely manner possible. In-stock items will ship within 5-7 business days of your order being placed. Once your order ships, it should arrive in 3-5 business days. Please note that we ship Monday-Friday, and do not count weekends or US holidays as business days.
Do You Ship Internationally?
Unfortunately, at this time, we do not ship internationally.
Payment Information
What Payment Methods Are Available?
We currently process payments using Stripe.
Orders and Returns
How do I place an Order?
- Add the items you want to purchase to your shopping cart.
- Check over the items listed in your shopping cart.
- Enter your billing address and payment details.
- Complete your order. You will see a display of your order information and your complete cost, including shipping and tax.
Do I need an account to place an order?
No. An account is not required to place an order.
Who should I contact if I have any questions?
Please contact us at hello@thirtynineonetwenty.com
How Can I Cancel My Order?
Unfortunately we do not offer cancellations.
How do I track my order?
Once your order ships you should receive a email that includes a tracking number. You can track your order through the ‘Order Tracking’ tab under the About section.
If you have ordered anything that fits in a standard size envelope (stickers, digital download, etc), you may not receive tracking information.
Please note that during peak season, it can take 2-3 weeks to ship from our warehouse.
How can I return a product?
Unfortunately we do not offer returns or cancellations. However, if your product is damaged or defective in any way, please contact us at hello@thirtynineonetwenty.com